Frequently Asked Questions

Your Hometown Friends. Your Hometown Bank.

How do I report an unauthorized transaction on my account?2024-03-14T19:48:06+00:00
  • Report to our location nearest you.
  • Visit our location nearest you to file the necessary documents.
How do I change my PIN Number?2024-03-14T19:31:54+00:00
  • You can change your PIN # at any of our ATM locations.
  • Visit our location nearest you to sign a PIN Change Form.
How do I report a lost ATM/Debit Card?2024-03-14T19:30:08+00:00
  • Call us to report your lost card and request a new one.
Why was my card denied?2024-03-14T19:27:56+00:00

There are numerous reasons why your card may be denied. Before contacting us, consider the following possibilities:

  • Have you exceeded the daily point-of-sale limit?
  • Do you have enough funds to cover your purchase?
  • Is the merchant having trouble with their equipment or entering information correctly?

If you ever find yourself unsure of the answer, don’t hesitate to call your FFSB/CKF location. Our friendly staff is always available to help you.

What if I forgot my online or mobile banking password?2024-03-14T19:28:32+00:00
  • Visit www.ffsbky.bank or use your FFSB of Kentucky app.
  • Click on the “Reset” button for your password and follow the prompts.
  • Keep your account number, matching cell phone number, and other identifying information handy.
  • If you face any issues in resetting your password, you can call the nearest FFSB/CKF location, and our staff will be more than happy to assist you.
How do I sign up for online or mobile banking?2024-03-14T19:27:21+00:00

To enroll for online or mobile banking, make sure you have the following information at hand:

  • Your account number.
  • A cell phone number that matches our records.
  • Your SSN.
  • Your 5-digit zip code.

Note: For non-consumer accounts such as business, estate, or trust accounts, use EIN number instead of SSN.

How do I download the FFSB/CKF Mobile App?2024-02-20T13:49:27+00:00

Our app is available for both Apple and Android devices. Download FFSB of Kentucky from the AppStore or Google Play.

How do I set up an appointment with a loan officer?2024-03-13T18:56:31+00:00

Our loan officers are members of your local community and are ready to assist you.

Danville/Lancaster offices, call:

Frankfort offices, call:

Is there any other way to pay my loan?2024-02-20T13:45:49+00:00
  • Check out our tutorial videos for more ways to pay.
  • Download the FFSB of Kentucky app from:
  • Mail your payment or call customer service for assistance.
  • Visit the location nearest you.
  • Fill out a Pre-authorized Debit Form to automatically pay your loan both CKF/FFSB account or from another institution.
  • After hours, you can drop your payment in the night deposit box at any of our locations.
Where are your offices located?2024-03-13T12:31:04+00:00

We have offices that offer 24 hour ATM services in Frankfort, Danville, and Lancaster, Kentucky. Please review the Location & Hours page for more detailed information regarding specific locations and business hours.

Online Banking

Access your accounts 24/7 – 365 days a year.