Important Notice: First Federal / Central Kentucky Federal lobbies are temporarily closed to walk-in traffic. Our drive-through services will be available during regular hours at all locations except downtown Frankfort. We appreciate your patience and understanding More Information
At First Federal Savings Bank of Kentucky /Central Kentucky Federal Savings Bank, we strive to provide our customers with an easy, convenient, and secure financial experience while delivering the warmth of community banking. Our continued goal is to strive to improve our standards and enhance your customer experience. Therefore, to better serve you, we are making changes to our banking platform by upgrading our core banking system. This core system stores customer data, protects your customer information, and handles day-to-day banking functions such as opening accounts and posting transactions. Our new core system will enable us to enhance our capabilities and operate more efficiently, which in turn will allow us to provide you with even better service!
We will begin this upgrade on Friday, July 16, 2021, and it will be complete by Monday, July 19, 2021.
Most of the initial changes with the core conversion will be transparent to our customers. However, if you do notice an issue with your account after the upgrade, please call us at 1-888-818-3372 or visit the location nearest you. We have a team dedicated to answering your questions. We apologize for any inconvenience and appreciate your patience through this conversion period.
As your hometown bank and hometown friends, we express our sincere appreciation for your continued patronage and business. We understand you have many banking options, and we feel privileged to have the opportunity to serve you. We are proud to represent the very best of what community banking should be and are committed to providing you outstanding service as we move into the future.
What You Need to Know
Central Kentucky Federal Offices in Danville and Lancaster will be CLOSED Saturday, July 17th, 2021.
Online Banking, Mobile Banking and Telephone Banking will be unavailable starting at 5pm on Friday, July 16th through Monday, July 19th at 9am.
Debit and ATM Cards will function during conversion weekend but with reduced availability of balance information.
The core system is the software that executes major banking functions, such as: opening and managing accounts, originating, and servicing loans, processing cash deposits and withdraws, posting transactions, calculating interest, maintaining customer information, and more.
At First Federal/Central Kentucky Federal, we are committed to providing quality products and exceptional service. In an effort to improve and expand the products and services that we offer you, the bank decided to upgrade our core banking system. This conversion requires significant investment of both time and resources but will enable us to enhance our capabilities and offerings and ultimately the service that we provide to our customers.