FAQs Archive - First Federal Savings Bank of Kentucky

Q: How do I request account data deletion from the mobile app?

FFSB of Kentucky app account deletion You can request that app account data be deleted by doing one of the following: Use the secure messaging option from within the FFSB of Kentucky app. Call one of our Customer Service representatives at 1-888-818-3372. Be sure and provide your name, username and reason for deletion.

Q: How do I change my PIN Number?

You can change your PIN # at any of our ATM locations. Visit our location nearest you to sign a PIN Change Form.

Q: How do I report a lost ATM/Debit Card?

Call us to report your lost card and request a new one.

Q: Why was my card denied?

There are numerous reasons why your card may be denied. Before contacting us, consider the following possibilities: Have you exceeded the daily point-of-sale limit? Do you have enough funds to cover your purchase? Is the merchant having trouble with their equipment or entering information correctly? If you ever find yourself unsure of the answer, don't hesitate to call your FFSB/CKF location. Our friendly staff is always available to help you.

Q: How do I sign up for online or mobile banking?

To enroll for online or mobile banking, make sure you have the following information at hand: Your account number. A cell phone number that matches our records. Your SSN. Your 5-digit zip code. Note: For non-consumer accounts such as business, estate, or trust accounts, use EIN number instead of SSN.

Q: How do I set up an appointment with a loan officer?

Our loan officers are members of your local community and are ready to assist you. Danville/Lancaster offices, call: Chase Barnett at (859) 236-4181 Jennifer Whalen at (859) 236-4181 Ronald Howard at (859) 792-3368 Frankfort offices, call: Lavenna Quire at (502) 223-1638 Stacey Greenawalt at (502) 695-3400 Julie Moore at (502) 695-3400